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FAQ

About Epic Desk

What is a deskmat?

A deskmat is, quite simply, a large mousepad designed to fit over a much larger area of your desk.

With a deskmat, you can hold your keyboard and mouse, you can even use it as a coaster as well!

Many are preferring deskmats over mousepads nowadays due to the comfort they provide and the extra large space to move your mouse, especially for competitive gaming.

It also allows you to bring your desk aesthetic to the next level with some incredibly epic designs that you can purchase right here on our site!

What makes Epic Desk different?

We have two value propositions here at Epic Desk. Top tier, or what we call S tier build quality, and limited releases.

S Tier Build Quality:
We spent countless hours refining the product until it was absolute perfection in every way. The surface material is a finely woven blend of spandex that is super soft, almost like silk under your skin. It strikes a balanced mouse glide that is preferred by most gamers.
This type of material also does not fray or fade and because of its dense weave, it truly makes the artwork's colors pop!

The threading is made with high quality thread that does not irritate your skin.

The mousepads are also 4mm in thickness, which is 1 or 2mm thicker than most.

Limited Releases:
The first time I ever saw a mousepad that wasn't plain black, I thought, wow, that's a really cool piece of art!

Then I had a revelation, when artists create artwork, usually there's an original, then there's prints. The prints are always limited edition, and created with the finest quality materials. They are then hand signed and numbered. Nothing is mass produced.

Why should we be treating mousepads any differently? Just because the artwork is printed on superfine woven spandex & on top of a piece of rubber instead of canvas doesn't mean it's not art. Here at Epic Desk, we are revolutionizing the way people see the mousepad. Our end goal is to be the gold standard in the premium mousepad space & create an aftermarket for our mousepads prints, just like every other piece of artwork.

Content Creator Collaborations

Here at Epic Desk not only do we have our own in house stock designs, we also are constantly collaborating with influencers/content creators to create their very own personalized designs.

Most of the time the content creator will allow a limited time pre-order window where you would have the ability to purchase their mousepad as an arm of their merch.

If you are a content creator and would like to inquire about this, feel free to message Soli#7981 on Discord or fill out the Contact Us form below.

Ordering

What sizes do you offer?

Currently we are offering our mousepads in two sizes.

The flagship model, which is the original size we started with is more like a deskmat, 930 x 400mm (36.5" x 15.75")

The second size we offer is more of a traditional mousepad size, but still big. 450 x 400mm (17.75" x 15.75")

All of our mousepads have 4mm in thickness, which gives it a much more premium feel (most mousepads are 2 or 3mm in thickness).

Can I cancel my order?

Yes, we do allow cancellations of orders that haven't shipped out yet. Please reach out to us on the Contact Us tab or email support@epicdesk.shop with your order number. 

Where's my order?

For your convenience, we have all ETAs of our PRE-ORDERS on the product page from where you originally ordered from. We also post shipping updates on our Discord channel. Once your order ships you will receive a tracking number emailed to you.

Can I get the wallpaper of the design I ordered?

We do not release HD wallpapers of our designs to prevent any potential copyright infringements. Sorry about that! 

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping & return policy?

We ship worldwide!

All mousepads should be shipped within 3 days of order being placed except for pre-orders which will have their approximate shipment date in the product description of the collaboration you are purchasing. Please be advised that all orders to be shipped outside of the U.S. could be subject to a customs tax/duty fee from the country of destination. It is the responsibility of the consumer to be aware if their country requires this fee and they are to pay accordingly. Epic Desk is not responsible for any customs tax/duty fees.

Because all of our mousepads are limited edition prints, our return policy is strict. We do not accept returns under any circumstance. In the extremely rare case that you received a mousepad with manufacturer defect that got past our quality control team, you can email us at support@epicdesk.shop with a photo of the defect and we can consider on a case by case basis.  

Custom Fees/Duties/Taxes

All orders to be shipped outside of the U.S. may be subject to a customs fee from the country of destination. Epic Desk is not responsible to cover any international border charges. It is the responsibility of the consumer to be aware of their country's import process and arrange accordingly.

If any orders have been returned being "unclaimed" the consumers will need to pay for the re-shipping of their order.

Get in touch

Have questions about your order, or a general inquiry?