FAQ
About Epic Desk
What is a deskmat?
A deskmat is, quite simply, a large mousepad designed to fit over a much larger area of your desk.
With a deskmat, you can hold your keyboard and mouse, you can even use it as a coaster as well!
Many are preferring deskmats over mousepads nowadays due to the comfort they provide and the extra large space to move your mouse, especially for competitive gaming.
It also allows you to bring your desk aesthetic to the next level with some incredibly epic designs that you can purchase right here on our site!
What makes Epic Desk different?
We have two value propositions here at Epic Desk. Top tier, or what we call S tier build quality, and limited releases.
S Tier Build Quality:
We spent countless hours refining the product until it was absolute perfection in every way. The surface is LuxeWeave™ — a tightly woven microfiber cloth, soft under the wrist and dense enough to hold color sharp, bonded to a natural rubber base. It strikes a balanced mouse glide that is preferred by most gamers.
The weave is dense enough to resist the fraying and fading that finish off cheaper cloth pads, and it holds color better because of it.
The threading is made with high quality thread that does not irritate your skin.
The mousepads are also 4mm in thickness, which is 1 or 2mm thicker than most.
Limited Releases:
The first time I ever saw a mousepad that wasn't plain black, I thought, wow, that's a really cool piece of art!
Then I had a revelation, when artists create artwork, usually there's an original, then there's prints. The prints are always limited edition, and created with the finest quality materials. They are then hand signed and numbered. Nothing is mass produced.
Why should we be treating mousepads any differently? Just because the artwork is printed on superfine woven cloth & on top of a piece of rubber instead of canvas doesn't mean it's not art. Here at Epic Desk, we are revolutionizing the way people see the mousepad. Our end goal is to be the gold standard in the premium mousepad space & create an aftermarket for our mousepads prints, just like every other piece of artwork.
Content Creator Collaborations
Here at Epic Desk not only do we have our own in house stock designs, we also are constantly collaborating with influencers/content creators to create their very own personalized designs.
Most of the time the content creator will allow a limited time pre-order window where you would have the ability to purchase their mousepad as an arm of their merch.
If you're a creator and want to work with us, fill out the Contact Us form below or find us in the Epic Desk Discord. A human reads every one.
Ordering
What sizes do you offer?
Currently we are offering our mousepads in two sizes.
The flagship model, which is the original size we started with is more like a deskmat, 930 x 400mm (36.5" x 15.75")
The second size we offer is more of a traditional mousepad size, but still big. 450 x 400mm (17.75" x 15.75")
All of our mousepads have 4mm in thickness, which gives it a much more premium feel (most mousepads are 2 or 3mm in thickness).
Can I cancel my order?
Yes, we do allow cancellations of orders that haven't shipped out yet. Please reach out to us on the Contact Us tab or email support@epicdesk.shop with your order number.
Where's my order?
For your convenience, we have all ETAs of our PRE-ORDERS on the product page from where you originally ordered from. We also post shipping updates on our Discord channel. Once your order ships you will receive a tracking number emailed to you.
Can I get the wallpaper of the design I ordered?
We do not release HD wallpapers of our designs to prevent any potential copyright infringements. Sorry about that!
Shipping, Returns & Exchanges
What is the shipping & return policy?
We ship worldwide. Rates and estimated delivery options are shown at checkout, and pre-order estimates remain on the relevant product page.
For current cancellation, return, exchange, and defect-support terms, review our Shipping and Refund policies before ordering. If you need help with an existing order, email support@epicdesk.shop with your order number.
Custom Fees/Duties/Taxes
All orders to be shipped outside of the U.S. may be subject to a customs fee from the country of destination. Epic Desk is not responsible to cover any international border charges. It is the responsibility of the consumer to be aware of their country's import process and arrange accordingly.
If any orders have been returned being "unclaimed" the consumers will need to pay for the re-shipping of their order.